Unlocking Frontline Potential with XPert Consultants

FrontlineXP is a specialist consultancy that helps business leaders transform frontline operations for measurable business impact. 
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About Us

The experience and horsepower to get it done

At FrontlineXP, we partner with retail CxOs and COOs to unlock productivity, reduce operating costs, and enhance the day-to-day experience of frontline employees. By combining business process transformation with smart, targeted investments in technology, from AI to mobile apps and devices, we help organisations cut through the noise and make confident, effective decisions.

In a landscape saturated with overpromised tech and AI hype, we provide clarity and strategic focus. Our approach ensures the right solutions are identified, implemented, and adopted, driving measurable improvements in performance. From lowering attrition and boosting compliance to increasing sales and delivering stronger ROI, our work delivers lasting, business-critical impact where it matters most: on the front line.
"Working with Rob was a genuine partnership from start to finish. He brought a rare combination of honest advice, collaborative teamwork, and results-driven execution that made a real difference to our business. Thanks to his leadership and support, we were able to achieve critical efficiencies in our workforce operations and significantly enhance our scheduling capabilities. Their impact was felt not just in the immediate results, but in how they strengthened our team's ability to deliver ongoing improvements."
Ex-Walmart Executive
"Rob proved to be an invaluable partner, playing a pivotal role in our Workforce Management transformation. His team collaborated seamlessly with both the business and technology teams to help them achieve remarkable results. They were instrumental in the successful delivery of key frontline initiatives, most notably the rollout of a new workforce management solutions across the extensive US operation – the largest project of its kind worldwide. Beyond these programs, they also contributed significantly to the broader strategic efforts. What truly impressed me was Rob's knack for simplifying complex challenges, his understanding of the frontline worker and his unwavering ability to deliver impactful outcomes."
Senior Leader, Workforce Transformation,
US fortune 10 Company

The frontline is everything

We believe the future of any business begins at the frontline, where your brand meets the real world. Real transformation starts by equipping the people who make it all happen with the right tools, support, and processes. We combine people, process, and technology to create real impact, because no single app or platform delivers lasting change on its own. It takes alignment, clarity, and a deep respect for the people who use the systems every day.

Our approach is grounded and pragmatic, delivering high impact change quickly, then building from there. Whether we are helping clients implement AI in a meaningful way or guiding strategic operational change, we stay focused on one principle: respect the worker, respect the work. 

Because when frontline teams are set up to succeed, they do, and so does the business.

What makes us different

Decades on the Frontline

With over 50 years of hands-on experience across the high street, grocery, and hospitality sectors, we understand the realities of frontline retail better than most. Our approach is grounded in real-world insight, shaped by decades of working where your brand meets your customers, not just observing from the boardroom.

Experts in Workforce Technology

We bring deep expertise in workforce technology and business transformation, from Workforce Management systems to cutting edge AI solutions. Whether it is optimising schedules or augmenting the employee experience, we know how to make tech work for people, not the other way around.

Proven Delivery at Scale

We have a strong track record of delivering complex, high stakes programmes that lead to real business results. From improving operational efficiency to increasing compliance and sales, we do more than plan. We execute, delivering results that move the needle.

Tech Neutral and Results Driven

We are not tied to any single platform or vendor. Our only allegiance is to the outcomes that matter to your business. We cut through the noise, focus on what works, and move fast to help you make practical progress, not just polished presentations.

Partners in Performance

We do more than consult. We commit. We work alongside your team to design, deliver, and embed solutions that stick. Our success is measured by your success, and we stay accountable for the outcomes we help create. This is a partnership, not a pitch.
Just starting out or already in motion? Let's chat about taking your frontline operations to the next level.
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About Us
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