Perfect for organisations that have not yet begun a structured frontline programme or are unsure where to start. If you're exploring how to improve your frontline operations but need direction, this stage is for you.
A focused engagement to define your frontline ambition, assess current gaps, and shape a clear plan for success.
→ You get a clear, prioritised roadmap that builds momentum and confidence across the business.
We assess the impact potential of frontline transformation, quantify returns, and help you build a compelling business case.
→ You get stakeholder-ready numbers and clear expectations to support investment decisions.
Independent guidance to navigate the crowded tech market. We help you evaluate and select solutions that align with your goals.
→ You avoid costly missteps and ensure tech choices fit your operational reality.
We design and deliver a complete test-and-learn cycle and prove scalability with robust piloting.
→ You validate value early, build belief internally, and set the stage for confident scaling.
A deep dive into your end-to-end workforce management process — from forecasting and labour planning to scheduling and in-store execution. We can also help you go to market and support with requirements and specific business case effort.
Ideal if you suspect inefficiencies, are exploring advanced forecasting, or considering a new WFM solution.
→ You gain clarity on what’s working, where the gaps are, and how to elevate WFM from admin to performance driver.
Ideal for organisations that have started a programme but are not seeing the ROI they expected. If you're struggling with momentum, internal buy-in, or solution complexity, this is for you.
A tailored delivery approach to take you from pilot to program. We support rollout at pace across sites and teams and help you ensure the delivery and the results scale.
→ You reduce delivery risk and build cross-site consistency.
When transformation stalls, rollout momentum fades, or ROI hasn't materialised, we help you get back on track. We diagnose where value has been lost or delayed, clarify what’s needed next, and support you through a confident relaunch.
→ You regain momentum, rebuild stakeholder confidence, and maximise the value of your existing investments.
Targeted support to engage frontline teams and embed new ways of working.
→ You increase adoption, reduce friction, and make change stick.
We map out current complexity and identify ways to streamline and orchestrate operations more effectively.
→ You reduce hidden friction, eliminate duplication, and boost usability and compliance.
Designed for teams looking to accelerate performance, evolve their operating model, or take existing improvements to the next level.
When your internal teams are spread thin, we provide expert augmentation to help you keep operations running smoothly while strategic transformation moves ahead.
We bring operational horsepower with deep frontline context — not just warm bodies.
→ You free up internal capacity, keep the day-to-day on track, and stay focused on transformation priorities.
Structured reviews to reflect, learn, and surface new opportunities and help you plan your next strategic moves
→ You stay agile, iterate quickly, and spot what’s next before others do.
We identify practical AI and automation use cases that support in-the-moment decision-making.
→ You amplify impact without adding complexity.
We help you redesign your operating model to align people, processes, and tech for better clarity, control, and performance. Whether modernising legacy ways of working or scaling what works, we make your model future-ready.
→ You simplify operations, unlock agility, and create the foundation for sustainable transformation.
Coaching and frameworks to help your team lead and sustain frontline transformation.
→ You reduce reliance on external help and embed transformation into BAU.
