Considering how to improve the performance and efficiency of your frontline workforce? Start with a complimentary 30-minute Exploratory Session with one of our senior consultants. Held via Microsoft Teams, Zoom or your preferred platform, this no-obligation call is a chance to start a focused conversation about your operational goals and challenges.
In this informal session, we’ll take the time to understand your business, your current workforce technology landscape, and where you may be experiencing friction or inefficiencies. We’ll explore:
Where your current frontline processes may be holding you back
How technology and data could support greater productivity and engagement
Your goals for workforce performance and customer experience
Whether our expertise is the right fit for your business
You’ll leave the session with practical insights and a clearer idea of how to move forward – whether that’s with us or not. It’s a valuable opportunity to get expert input without any commitment.
If you're looking to improve the performance, efficiency or engagement of your frontline workforce, we're here to help. Whether you have a specific challenge in mind, want to explore how technology could streamline your operations, or simply need expert insight before making your next move, we'd love to hear from you.
Use our contact form to send us a message and we'll get back to you promptly. Alternatively, you can email us directly at rob@frontlinexp.com.
Typical reasons to get in touch include:
Discussing a potential project or consultancy engagement
Asking questions about our services or areas of expertise
Exploring whether your business is a good fit for our support
Requesting more information before booking your Exploratory Session
We welcome all enquiries and aim to respond within one working day.
FrontlineXP helps organisations reduce costs, improve productivity and unlock the full potential of their frontline workforce. We specialise in aligning the right mix of technology, process transformation and employee experience to deliver measurable impact. Whether it’s optimising scheduling, simplifying workflows, or deploying AI in a practical way, we focus on what actually works — not what’s trendy.
Sometimes, the biggest wins come not from adding more tech, but from taking unnecessary steps out. We help clients make smart choices, avoid wasted investment, and drive real results at the frontline.
We work with organisations that have large frontline teams — typically 5,000 employees or more. While we specialise in retail, hospitality and logistics, our approach applies across any industry where the frontline workforce drives performance. Even if you're outside our core sectors, we’re happy to have a conversation — and if we’re not the right fit, we’ll point you in the right direction.
We solve challenges around workforce inefficiency, high labour costs, poor technology adoption, and frontline disengagement. Whether you’re struggling with complex operations, inconsistent processes, or unclear ROI from tech investments — we help you identify root causes, quantify the opportunity, and create a clear path forward.
We typically meet clients in one of three scenarios:
Getting started: You need help building a case, understanding your options, or knowing where to begin.
Getting unstuck: You’ve made some moves, but you’re not seeing results — or unsure what comes next.
Going faster: You’re in good shape but want to scale impact, plan for the future, or optimise further.
Every project starts with discovery. We take time to understand your current systems, people, pain points, and goals — not just the tech stack. From there, we co-create a tailored plan that could include process redesign, tech selection, pilot programs, and change enablement.
Our approach is collaborative — we don’t do things to you, we work with you. It’s about ownership, clarity of roles and responsibilities and driving real outcomes together as one team.
Yes — we go beyond advice. Our team supports everything from business case through to rollout and beyond. Depending on your needs, we offer:
We flex our role to fit your internal capability and preferences.
We’re platform-agnostic and independent. That means we help you choose what’s right for your business — not push a specific tool or device or platform. Our team has deep experience with leading workforce platforms, AI tools, communication apps, and hardware (like tablets, wearables, and shared devices).
We also help clients make sense of emerging tech like AI, ensuring use cases are grounded, measurable and human.
We’re operators, not just strategists. We’ve led workforce and technology transformations in some of the world’s biggest retailers and know what it takes to turn strategy into execution.
Our edge is our ability to combine deep domain knowledge, cross-functional delivery, and a no-nonsense approach. We’re also one of the few consultancies truly focused on the frontline — not just tech or process, but how they come together with the people doing the work.
We’re comfortable being accountable for outcomes, others aren’t.
Honestly it depends. Strategy and assessments can be completed in days to 2–4 weeks. Larger-scale implementations or transformation programs may run over several months. If you have a deadline, we’ll work with you to structure the most effective path to hit it
Absolutely. We work with your existing tech stack, partners and internal teams to maximise what’s already in place. We're not here to replace what’s working — we’re here to amplify it and ensure everything fits together with clear accountability for each team. We’ve done this many times and it always works well when there is good governance in place.
Start with a conversation. Book an initial consultation through our website and we’ll set up a quick call to understand your needs and explore how (or if) we can help. As an independent firm, we’ll always give you a straight answer — even if that means recommending someone else.
While we’re based in the UK, we’ve supported global organisations and cross-border transformations. If your team spans multiple regions, we can help build consistency and scale what works.
Yes. We’re happy to stay involved post-implementation — whether it’s through managed services, coaching, retainers, change enablement or continuous improvement frameworks. We tailor this to your internal capability and long-term goals.