Frontline Expert Articles

Gen Z Rising

by Rob Bate, Co-founder and CEO of FrontlineXP

From ‘Anxious Generation’ to Workplace Game-Changers. In 2025, Generation Z is stepping into the workforce in full force –outnumbering Baby Boomers in workplaces for the first time. This generational changing of the guard brings profound shifts in workplace culture and expectations.

The Incoming Employee Rights Bill

by Rob Bate, Co-founder and CEO of FrontlineXP

The UK government's incoming Employee Rights Bill is set to shake up how businesses engage, support, and retain their frontline workforce. For enterprise operations leaders, this isn't just a compliance issue. It's a wake-up call. At FrontlineXP, we believe that this legislation doesn't just reflect a legal shift. It mirrors a cultural one: frontline workers […]

The Impact of AI on the Frontline

by Rob Bate, Co-founder and CEO of FrontlineXP

Let’s start with a hard truth: most AI talk in operations is still stuck in the hype cycle:Shiny tools, slide-deck promises, and not enough delivery. But for the frontline, AI isn’t about automation. It’s about augmentation. That means: Because in industries like retail, hospitality, and logistics, the make-or-break moments don’t happen in head office. They […]

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