September 10, 2025

We are entering an exciting period of growth and building our Cape Town capability to deliver world-class workforce management solutions and scale our operations. As a workforce transformation (WFT) Functional Consultant, you will work end-to-end with clients to design, configure, and implement cutting-edge technology that transforms frontline performance, productivity, and employee experience. Combining your expertise in WFT processes with a proactive, solutions-driven mindset, you’ll help organisations unlock efficiency while contributing to the growth of our agile, fast-moving consultancy. If you’re ambitious, innovative, and eager to contribute to the early stages of a dynamic consultancy, we’d love to hear from you.

Key Responsibilities Include:

  • Engaging with clients, managing stakeholders, and building strong relationships
  • Continuously upskilling on new partner solutions to become a trusted expert across multiple WFT platforms
  • Gathering requirements, defining scope, and constructively challenging current ways of working
  • Leading to-be process definition and designing end-to-end solutions
  • Configuring systems and building solutions that meet customer needs
  • Conducting testing, providing user support, and delivering iterative solution improvements
  • Facilitating training and supporting change management throughout the implementation lifecycle
  • Providing post-implementation support to ensure solutions are fully fit for purpose
  • Collaborating with colleagues and clients to ensure the successful delivery of consulting projects
  • Contributing to the growth of our dynamic boutique consultancy across diverse areas

Essential Knowledge and Skills:

We are hiring at both junior and mid-level, so whether you’re early in your WFT journey or already have solid project experience, we’d love to hear from you. This role offers an exciting opportunity for a proactive, driven individual to make a real impact. We are looking for applicants who have:

  • Proven experience in delivering and implementing WFT solutions
  • A strong understanding of frontline worker processes and industry best practice
  • Hands-on configuration expertise with WFT systems and solutions
  • The ability to translate complex business requirements into effective system designs
  • Excellent problem-solving skills with a keen eye for detail
  • Strong communication and facilitation skills, with the ability to engage and influence stakeholders at all levels
  • A collaborative mindset, supporting and developing others to achieve shared outcomes
  • Flexibility, strong prioritisation skills, and the ability to manage multiple tasks while staying organised

Qualifications:

  • BCom in Information Systems, Industrial Engineering, Business Management, Industrial Psychology or Human Resource Management, or a related field.
  • UKG/Kronos, BlueYonder, Oracle HCM, SAP SuccessFactors, Workday, or similar WFM system certifications
  • Microsoft Excel / Power BI (for data and reporting-heavy roles)
  • Change management certifications (e.g., Prosci)

Why Join Us?

At Frontline XP, you’ll gain hands-on exposure to international consulting projects in a supportive, close-knit team. We value initiative, growth, and quality delivery — and you’ll have the opportunity to help shape processes, influence client success, and develop your expertise in workforce management. This is a place where talent is nurtured, ideas are heard, and sustainable growth is a shared goal. If you’re organised, proactive, and energised by the chance to work with a dynamic South African team supporting global clients, we’d love to hear from you.